Platform Policy
Policies & guidelines
Browse the policies
Everything that governs life on the exchange, in one place. Not the most thrilling read in your pack, but it keeps every swap fair and every adventure rolling.
Terms of Service
The Access and Use Agreement governing how members list, rent, and transact on GearUp Exchange.
Read policyProhibited Items Policy
What can and can't be listed on the exchange, and what happens to listings that break the rules.
Read policyOwner Guarantee Policy
How GearUp Exchange protects Lessors against loss, theft, damage, or non-return of equipment during a rental.
Read policyMobile App Privacy Policy
How the GearUp Exchange app collects, processes, and protects your personal data.
Read policyNot sure where something fits?
Ask us before you list it. We'd rather answer a quick question than pull a listing.
Good to know
Frequently asked questions
How do I know if an item is allowed on GearUp Exchange?
Review the Prohibited Items Policy before you list. It spells out exactly what can never be listed. If you are still unsure, email us before listing and we will take a look.
What happens if I list a prohibited item?
Listings that violate the policy are removed without notice, and repeat or serious violations may result in account suspension or termination.
Can I rent out climbing gear, power tools, or motorized vehicles?
No. Climbing and rappelling gear, power tools, chainsaws, motorized vehicles, and motorized watercraft are all on the prohibited list. You can see every entry in the Prohibited Items Policy.
What happens if my gear is recalled after I list it?
We delist the affected equipment and cancel any pending reservations. Lessors may not fulfill a pending reservation for recalled equipment.
When will the other policies be available?
Terms of Service and the rest are in drafting and will be published ahead of public launch.
Who do I contact with a policy question?
Email support@thegearupexchange.com. We are happy to help before you list.